Author: Arran Kirkup

A recent addition back in 2018, Arran has already brought about plenty of positive change in Indiespring. Arran was brought in to head up our QA department and quickly designed, implemented and launched our new Mobile Assurance Program to give us the ability to provide world class testing to our customers with mobile applications. He is now utilising his extensive background in account management to ensure our customers have a chance to feedback on our performance and that we are always giving them the highest quality service. As part of this process he has headed up the introduction of our own Net Promoter Score software and hosted numerous workshops with our clients to effectively match our account management strategies to their business goals.